Unpleasant Shopping Trip at K-Mart in Granite City, IL

I will keep you guys updated!!!

I stopped in your Granite City, IL K-Mart to pick up an inflatable wading pool for my boys.

Upon entering the store, I went straight back to the pool section and was delighted to see that a sign stating that all pools were on sale!  I looked around for a while and settled on a pool that looked like a Giraffe.  The sign beneath the pool stated that is was $22.99.

When I was checking out, I wanted to be sure that the pool rang up correctly.  I asked my young, male cashier what the pool rang up as.  He told me that it rang up for $43.50.  I told him that price was incorrect.  I told him about the sign and all of the sale tags.  He walked over and asked another cashier and said that no my pool was not $22.99.

I was pretty frustrated because I had seen the sign.  I asked him if it wasn’t $22.99, then how much should it be.  He said the sale price was $43.50.  At this point, I picked up the pool and showed him where it was priced.  I said look this is the original price, what is the sale price?  He told me that the sale price was $43.50 and when it was marked on sale they took off the original price tag.

He was very rude throughout the time.  Then, he promptly just walked off leaving meand a whole line full of people without any explanation.   When he returned, he came back holding a sticker.  He told me that I was wrong and so was he.   He said that the pool was on sale but for $34.50 or $35.50.  At this point I was already upset at his manner and attitude.  I told him that there were a whole stack of pools like the one that I had picked up under the $22.99 price tag and asked him if the store would honor the price because it had been misrepresented on the shelf.  He said and I quote “Ma’m, I could take a Maserati back there and park it in the $22.99 spot, but you couldn’t buy it for $22.99.”  I just kind of blinked.  I asked him if that was the type of customer service that they provided at K-Mart.  He just shook his head.   I asked to talk to a manager.

I gave her a brief run down and what had occurred.  I also told her that I did NOT appreciate being mocked by my cashier.  He asked her, “She gets it for $34.50, right?”  The manager  said no to give it to her for $22.99 and shame on you, you know better to the cashier.

The keyed the price in the system.  At this point, I was shaking I was so upset.  As he hands me the pool, he says “I hope you enjoy your pool, Ma’m!”  in the most sarcastic and rude way that I have ever heard from a cashier.

I stop in this K-Mart store quite frequently.  I enjoy that I can stop on the way home from work.   You have a loose cannon on your hands having that young man work directly with customers.

Also, I manage a savings blog.  I am posting a copy of this letter on my blog to let everyone know about my experience and what K-Mart does or does not do to correct it.

Thank You.

Dusti Burrows